T-Mobile also implemented Nvidia’s speech-to-text tools to transcribe conversations between agents and customers, which would typically be a time-consuming task at the end of each call. The side project turned into a widely adopted tool among T-Mobile customers.
Nvidia worked with T-Mobile to automate the process by rolling out a chatbot that handles payment arrangements. AI can help telcos deliver better customer serviceĭuring COVID-19, T-Mobile call centers were inundated with requests for payment due to pandemic-related financial difficulties experienced by customers. The AI models can also be used to reduce customer churn and drive more revenue through recommenders,” Penrose said. “By bringing together Nvidia’s AI compute platforms and the vast amount of data telcos have, we can really help transform and unify the customer experience across all engagements. With more than 15 million microcells and towers planned to be deployed globally during the next five years, the use of digital twins is an optimal way for telcos to test out their networks before they’re rolled out to the public. The latter can save enormous amounts of time and money because this is typically done by building a second physical network.Įricsson, for instance, is building a digital twin for 5G networks in Nvidia’s Omniverse to optimize tower clients for maximum performance and coverage, based on actual city-scale environments. Another example is building digital twins for telco networks to optimize planning and performance, using the Nvidia Omniverse platform for virtual simulation. Telcos can use Nvidia’s AI capabilities to more efficiently dispatch technicians out in the field. Digital twins can transform telco operations We can collaborate with the telcos on AI operations, specifically helping them accelerate processes and uncover inefficiencies,” said Chris Penrose, head of telco sales and business development at Nvidia. “We want to help the telcos create AI centers of excellence, where they can maximize productivity, shorten the path to intelligence and create a significant total cost of ownership for their firms. Telcos are uniquely specifically positioned to benefit from AI-based technologies because they collect a massive amount of data, process millions of transactions per second and manage tens of millions of devices simultaneously. One of Nvidia’s differentiators is that it builds full-stack, fully integrated products which are easy to deploy, making them quick to monetize. Nvidia, the market leader in all things AI, has invested billions of dollars in telco-focused computing technologies.
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